Christmas workflow wonderland: quality assurance for a happy holiday season

Ever heard of Santa Chaos? He runs his own Christmas workshop and would love nothing more than to take over the reins from Santa Claus. To see whether he has a chance of achieving his goal, let’s compare their working…

Agile documentation – how development and technical writing complement each other

Aren’t we looking here at something that is almost an oxymoron? You could be forgiven for thinking so. “Agile” – a word with a spontaneous, quick or flexible ring to it. “Documentation”, by contrast, conjures up an image of something…

How to warn – a skill that has to be learnt

One of the most important objectives of an instruction manual is to ensure that the product is used safely. This comes as no great surprise, as no one wants to cause any damage when using a product, neither do they…

Norms and standards for technical documentation – where to look

Technical writers must be able to handle the wide range of tasks involved in creating a document. Not only do operating instructions need to be understandable, they must also be easily accessible, ensure safe use of the product and, ultimately,…

Terminology management – a call for clarity and comprehensibility

When it comes to good technical documentation – such as a manual, online help or a knowledge article in a service database – nothing is left to chance. What should the first chapter of the document be called? What is…

Modularisation for beginners

Getting modularisation right is a critical success factor when working with content management systems such as SCHEMA ST4. However, many questions arise for those switching to these systems if they have previously been using a traditional linear writing style. In…

Less is more: controlled language for more efficient documentation

The verb “to sanction” can mean “to approve” as well as “to punish”. The Oxford English Thesaurus apparently lists 380 synonyms for the word “good”. In Thomas Mann’s original German version of his novel “Joseph and his brothers” is a…

Save real money with workflows

Authoring work is fun! Optimising and structuring content, modelling content management, refining the layout: this type of work is varied and absorbing. However, there are also recurring activities that are associated with many repeated steps, such as checking whether node…

Take the quiz – Austrian Federal Railways implements gamification solution with SCHEMA ST4

Mr Schauer, would you like to begin by briefly describing your role at Austrian Federal Railways? Gladly. I have worked for Österreichische Bundesbahnen Personenverkehr AG (ÖBB – Austrian Federal Railways) since 1988. In 2004, I moved to our head office…

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