If you’re thinking about introducing a component content management system (CCMS), you will of course want to know whether it’s worthwhile. An ROI (return on investment) analysis is an important supporting argument for convincing the management team to get on…
Sometimes the answer to the question “At what point do you need a component content management system?” is quite obvious: when the machine is ready faster than the associated operating manual; when the help system is two releases behind the…
Every technical writing department needs input from those that know the subject matter. Often this involves time, effort and practical difficulties, because as a technical writer you have to keep an exact overview of which content modules are affected and…
Are you already using SCHEMA ST4 in your technical writing department? Do you have the typical challenges under control, including increasing demand for variants and translations, videos as an indispensable part of your content, more and more digital information channels,…
“SCHEMA ST4! Put together a translation package for this project, and only in the languages that have not yet been translated. However, before you start, check whether all nodes in the project are released. If this is not the case,…
“The support team just called. The latest issues of the maintenance manuals still contain old component names. It’s resulted in two customers withholding payments, so we need a new version fast!”. Sheer stress when it comes to technical authoring! We…
Ever heard of Santa Chaos? He runs his own Christmas workshop and would love nothing more than to take over the reins from Santa Claus. To see whether he has a chance of achieving his goal, let’s compare their working…
Aren’t we looking here at something that is almost an oxymoron? You could be forgiven for thinking so. “Agile” – a word with a spontaneous, quick or flexible ring to it. “Documentation”, by contrast, conjures up an image of something…
Many people are sick and tired of all the non-stop chatter about digitalisation, of Industry 4.0 and smart information. Isn’t it all just more hot air that’s being spewed out to get everyone talking? Is it really so important? After…
One of the most important objectives of an instruction manual is to ensure that the product is used safely. This comes as no great surprise, as no one wants to cause any damage when using a product, neither do they…
Technical writers must be able to handle the wide range of tasks involved in creating a document. Not only do operating instructions need to be understandable, they must also be easily accessible, ensure safe use of the product and, ultimately,…
When it comes to good technical documentation – such as a manual, online help or a knowledge article in a service database – nothing is left to chance. What should the first chapter of the document be called? What is…
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