Are you already using SCHEMA ST4 in your technical writing department? Do you have the typical challenges under control, including increasing demand for variants and translations, videos as an indispensable part of your content, more and more digital information channels,…
“SCHEMA ST4! Put together a translation package for this project, and only in the languages that have not yet been translated. However, before you start, check whether all nodes in the project are released. If this is not the case,…
“The support team just called. The latest issues of the maintenance manuals still contain old component names. It’s resulted in two customers withholding payments, so we need a new version fast!”. Sheer stress when it comes to technical authoring! We…
Ever heard of Santa Chaos? He runs his own Christmas workshop and would love nothing more than to take over the reins from Santa Claus. To see whether he has a chance of achieving his goal, let’s compare their working…
Aren’t we looking here at something that is almost an oxymoron? You could be forgiven for thinking so. “Agile” – a word with a spontaneous, quick or flexible ring to it. “Documentation”, by contrast, conjures up an image of something…
Many people are sick and tired of all the non-stop chatter about digitalisation, of Industry 4.0 and smart information. Isn’t it all just more hot air that’s being spewed out to get everyone talking? Is it really so important? After…
One of the most important objectives of an instruction manual is to ensure that the product is used safely. This comes as no great surprise, as no one wants to cause any damage when using a product, neither do they…
Technical writers must be able to handle the wide range of tasks involved in creating a document. Not only do operating instructions need to be understandable, they must also be easily accessible, ensure safe use of the product and, ultimately,…
When it comes to good technical documentation – such as a manual, online help or a knowledge article in a service database – nothing is left to chance. What should the first chapter of the document be called? What is…
Getting modularisation right is a critical success factor when working with content management systems such as SCHEMA ST4. However, many questions arise for those switching to these systems if they have previously been using a traditional linear writing style. In…
The verb “to sanction” can mean “to approve” as well as “to punish”. The Oxford English Thesaurus apparently lists 380 synonyms for the word “good”. In Thomas Mann’s original German version of his novel “Joseph and his brothers” is a…
Content delivery is a hot topic in the field of technical writing. While most technical writers are quick to recognise the benefits, some remain hesitant, as it can appear to be a daunting task. Caterpillar Energy Solutions has successfully taken…
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