Ever heard of Santa Chaos? He runs his own Christmas workshop and would love nothing more than to take over the reins from Santa Claus. To see whether he has a chance of achieving his goal, let’s compare their working…
Aren’t we looking here at something that is almost an oxymoron? You could be forgiven for thinking so. “Agile” – a word with a spontaneous, quick or flexible ring to it. “Documentation”, by contrast, conjures up an image of something…
Many people are sick and tired of all the non-stop chatter about digitalisation, of Industry 4.0 and smart information. Isn’t it all just more hot air that’s being spewed out to get everyone talking? Is it really so important? After…
One of the most important objectives of an instruction manual is to ensure that the product is used safely. This comes as no great surprise, as no one wants to cause any damage when using a product, neither do they…
Technical writers must be able to handle the wide range of tasks involved in creating a document. Not only do operating instructions need to be understandable, they must also be easily accessible, ensure safe use of the product and, ultimately,…
When it comes to good technical documentation – such as a manual, online help or a knowledge article in a service database – nothing is left to chance. What should the first chapter of the document be called? What is…
Getting modularisation right is a critical success factor when working with content management systems such as SCHEMA ST4. However, many questions arise for those switching to these systems if they have previously been using a traditional linear writing style. In…
The verb “to sanction” can mean “to approve” as well as “to punish”. The Oxford English Thesaurus apparently lists 380 synonyms for the word “good”. In Thomas Mann’s original German version of his novel “Joseph and his brothers” is a…
Content delivery is a hot topic in the field of technical writing. While most technical writers are quick to recognise the benefits, some remain hesitant, as it can appear to be a daunting task. Caterpillar Energy Solutions has successfully taken…
“Many from one!” That might sound a bit like witchcraft. But it is common practice in our SCHEMA ST4 Component Content Management System. One of the things most users really appreciate about their CMS is that several operating instructions for…
Authoring work is fun! Optimising and structuring content, modelling content management, refining the layout: this type of work is varied and absorbing. However, there are also recurring activities that are associated with many repeated steps, such as checking whether node…
Mr Schauer, would you like to begin by briefly describing your role at Austrian Federal Railways? Gladly. I have worked for Österreichische Bundesbahnen Personenverkehr AG (ÖBB – Austrian Federal Railways) since 1988. In 2004, I moved to our head office…
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