Category Essays

Achieve optimum text intelligibility in technical writing

Imagine that your company produces fan heaters. Winter is slowly approaching and you know that the coming months will be the most lucrative for your company’s products. You receive feedback from three retailers about complaints from end customers in just…

Simple steps to optimise your documentation for translation

If your company wants to market its products abroad, it goes without saying that you’ll need your documents translated into other languages. Regardless of whether the translations are being completed in-house or outsourced to external agencies, the basic requirements are…

Challenges of software documentation and how to master them

Working with software is nothing unusual in this day and age. There are hardly any professions that can manage without a multitude of digital assistants for communication, organisation, management, design, configuration, control or monitoring purposes.

Modern Talking 4.0 – the Internet of Things and intelligent information

I announced it earlier and now the secret is out. So what was the topic of my presentation at the annual conference and what were all those mysterious components? The Internet of Things, of course. That much you knew already….

Better review processes in technical writing

In technical writing, content naturally does not come out of nowhere. Ideally, it emerges in parallel with the product, thus incorporating functional and developmental changes as quickly as possible. To do this, technical writing needs to depart from the local…

Never rush in: Always think the whole process through!

For around the last five years, the technical communications sector has been focussing more and more of its efforts on a new form of information sharing: content delivery applications.

How-to videos in technical documentation – user expectations and possibilities

There’s no doubt that how-to videos are gaining in popularity. Even back in 2016, a third of online video users reported that they watched instructional videos frequently or very frequently. Although this survey relates to leisure time and the private…

Augmented reality with SCHEMA ST4 – Miele leads the way

A customer stands in front of his tumble dryer. He wants to clean out the lint filter. Instead of searching through the printed instructions, he turns to his smartphone. He opens up an app and points the camera on his…

4 good reasons that will convince your boss to visit the SCHEMA Conference 2019

It is almost time! The SCHEMA Conference 2019 will be returning to the Messe Nürnberg exhibition centre on 14th May. Whether you’re new to SCHEMA or have been a fan for a long time, you can’t afford to miss it!…

Who needs metadata anyway?

Metadata is a hot topic in technical documentation and is regularly discussed in presentations, articles and blog posts like this one. Interest in metadata in our industry therefore cannot be ignored, but why is this? Buzz words like “intelligent content”,…

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