Tag Service Technicians

SCHEMA and DAIKIN – smart meets cool

What do SCHEMA and your weekend shopping have in common? – It’s simple: When you reach into that refrigerator in the comfortable air-conditioned supermarket, it’s very likely to contain several pieces of DAIKIN technology. DAIKIN is the world’s leading manufacturer…

Infinite Possibilities: Support Documents for Customer Service

Service technicians are definitely one of the most important internal target groups for technical writers. However, do we really know what information requirements service technicians have? How do they use the information that technical documentation offers? And is the existing…

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